Return and Replacement Policy

🧾 Return & Replacement Policy – Eandore

1. Introduction

At Eandore, your satisfaction is our top priority. We take pride in delivering premium-quality products and ensuring every customer enjoys a smooth and reliable shopping experience.
If your purchase does not meet your expectations, we’re here to assist you with a simple and transparent return or replacement process.

2. Eligibility for Returns & Replacements

We gladly accept returns and replacements under the following conditions:

  • Items must be unused, unworn, and in their original packaging.

  • Return requests must be made within 7 days of delivery.

  • Products that are damaged, defective, or incorrect upon arrival qualify for a replacement.

  • Perfumes, watches, or bags damaged due to mishandling, improper storage, or customer use are not eligible for return.

3. Non-Returnable Items

Please note that the following items are not eligible for return or replacement:

  • Opened or used perfume bottles

  • Discounted, promotional, or clearance-sale items

  • Customized or limited-edition products

4. Return Process

To initiate a return or replacement request, please follow these simple steps:

  1. Email us at eandore92@gmail.com or call +92 316 5384848 with your order number and issue details.

  2. Attach clear photos of the product if it is damaged or incorrect.

  3. Once your request is approved, you will receive return instructions and our shipping address.

  4. After receiving and inspecting the item, we will process your refund or replacement within 3–5 business days.

5. Refund & Replacement Timeline

  • Approved refunds will be issued via your original payment method.

  • Replacement orders will be shipped once we receive and verify the returned item.

  • Please allow 3–7 business days for refund reflection, depending on your bank or payment provider.

6. Shipping Costs

  • Return shipping costs are the customer’s responsibility, unless the item received is damaged or incorrect.

  • Eandore covers the shipping costs for all approved replacements.

7. Contact Information

For any questions or concerns regarding your order, please reach out to our support team:

📧 Email: eandore92@gmail.com
📞 Phone: +92 316 5384848
🌐 Website: www.eandore.com